Support

We're here to help you with any questions or issues regarding our premium fragrances and related services.

Frequently Asked Questions (FAQ)

Fragrance Products

  • How long will a bottle of fragrance last?

    The longevity of a fragrance bottle depends on usage—typically, a 50ml bottle lasts 3-6 months with daily 2-3 sprays, while a 100ml bottle lasts 6-12 months. Factors like storage conditions can also affect the shelf life of the fragrance.

  • How should I store my fragrance to preserve its quality?

    Store your fragrance in a cool, dry, dark place (away from direct sunlight, heat, and humidity). Avoid storing it in bathrooms or near windows, as extreme temperatures can break down the scent molecules and alter the fragrance's aroma over time. Keep the bottle tightly closed when not in use.

  • Why does the same fragrance smell different on different people?

    Fragrances interact with your skin's natural pH level, body chemistry, and even skincare products (lotions, soaps) you use. This unique interaction is what makes a fragrance smell slightly different on each individual—this is part of the magic of wearing perfume!

Fragrance Notes & Application Tips

  • What are top, middle, and base notes in a fragrance?

    Top notes are the first scents you smell (light, fresh, e.g., citrus, bergamot) and fade within 1-2 hours. Middle notes (heart notes) emerge next (richer, e.g., jasmine, rose) and last 3-4 hours. Base notes are the final, lingering scents (deep, e.g., sandalwood, vanilla) that can last for hours or even days and anchor the fragrance.

  • What's the best way to apply fragrance for long-lasting wear?

    Apply fragrance to "pulse points"—areas where blood vessels are close to the skin (wrists, neck, behind ears, inner elbows). Avoid rubbing your wrists together (this breaks down scent molecules). For a subtle, all-over scent, spray the fragrance in the air and walk through the mist. Apply after showering and moisturizing (hydrated skin holds scent longer).

Fragrance Authenticity & Batch Variations

  • How can I verify the authenticity of my fragrance?

    All our fragrances come with a unique authenticity code on the packaging—you can verify this code on our official website under the "Authenticity Check" section. Additionally, our packaging features high-quality printing, a sealed cap, and a detailed ingredient list. If you have any concerns about authenticity, please contact our fragrance specialists with photos of your product and packaging.

  • Why might there be slight differences between different batches of the same fragrance?

    Since many of our fragrances use natural botanical ingredients, slight variations can occur between production batches (due to weather, harvest conditions, and natural ingredient purity). These variations are minimal and do not affect the overall character of the fragrance—they are a testament to our use of real, natural ingredients rather than synthetic substitutes.